Key Points:
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Why Was My Address Flagged?
Understand the reasons your wallet address may be flagged, such as scam-related activity or interactions with high-risk platforms.
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Steps to Resolve
Learn how to create a new wallet and practice safer online habits to avoid future issues.
If you’ve received the error message “Your address has been flagged as high-risk, and access to the website has been temporarily suspended,” it’s understandably frustrating. This message means that your wallet address has been flagged by a third-party security system, such as the Chainalysis, which is designed to identify high-risk or potentially fraudulent activity.
Here’s what you need to know and how to navigate this situation.
Why Was Your Address Flagged?
Jupiter uses advanced tools like Chainalysis to help maintain a secure platform and protect users from scams or illicit activity. Your address may be flagged for reasons including:
- Scam-Related Activity: The address has been linked to known scam operations.
- Interaction with Risky Sites: You may have interacted with a website or platform that has been flagged for fraudulent behavior.
- Other Risk Indicators: The specific criteria are proprietary, so the exact reasoning isn’t always clear.
Important Notes:
- This is not necessarily a personal accusation: It simply means your address has been associated with activities or patterns flagged as high-risk.
- No Manual Override Available: At this time, Jupiter does not have the ability to unflag addresses manually. This limitation is tied to the integration of automated systems like Chainalysis.
Steps You Can Take
Join the Discord for Support
If you think your address has been flagged incorrectly, reach out to the Jupiter team on Discord. You can create a ticket in #general-tickets to get more details about why your wallet was flagged.
👉 Join the Discord here: https://discord.gg/jupCreate a New Wallet
Unfortunately, the only workaround for flagged wallets is to create a new wallet. When creating a new wallet, take extra care to avoid potential risks:- Avoid High-Risk Sites: Be cautious about the platforms you interact with.
- Verify Links: Double-check the legitimacy of any links or platforms you engage with.
Secure Your Transactions
- Separate Wallets for Different Uses: Consider using one wallet for trusted platforms and another for experimental transactions.
- Stay Updated: Follow announcements from Jupiter for updates on this trial feature and any future changes to the flagging system.
Why Is This Happening?
The integration of Chainalysis is part of a broader industry effort to combat fraud and ensure user safety. This feature is aimed at preventing scams, but as it’s in a trial phase, some users may experience false positives.
What’s Next?
Jupiter’s team is working to refine the system and explore options for managing flagged accounts more effectively. In the meantime, the best way to avoid disruptions is to practice safe wallet habits and create a new wallet if needed.
If you have concerns or need further assistance, don’t hesitate to connect with the Jupiter team on Discord: https://discord.gg/jup.
